Support for over 60,000 carers during Covid-19


The county council and NHS Gloucestershire are making sure that Gloucestershire’s legion of unpaid carers can continue to receive the support they need during the Covid-19 crisis.

The service, which is provided by Gloucestershire Carers Hub, means that ‘informal carers’ can access up to date information, advice and guidance, as well as emotional and practical support, as they care for loved ones during these uncertain times.

A carer is defined as somebody, of any age, who provides support or who looks after a family member, partner or friend who needs help because of frailty, physical or mental illness, or disability. 1 in 10 people in Gloucestershire is a carer.

Many carers are currently shielding with the person they care for, isolated at home with varying support needs.


-   Carers who need access to food and medication have been supported with deliveries via the Community Help Hub, and been given a letter for them to show at supermarkets, so they can access priority slots in store and online.

-   Most carers’ respite breaks have been stopped at the request of the carer, so the hub is making welfare calls to carers to check on their wellbeing and hosting virtual coffee mornings. There’s also a WhatsApp group for carers to chat with other carers, and regular updates from the hub.

-   Carers who are concerned about their loved one dying during this period can receive support. The Hub has a newly formed partnership arrangement with Sue Ryder, who have registered nurses responding to a dedicated phone line to support carers with end of life questions. They also signpost people to the Hospital Hub, which can support carers who have loved ones in hospital.


The council is keen for every carer to register with Gloucestershire Carers Hub so that they can benefit from the help offered. This includes adding carers on to the Carers Emergency Scheme, which builds on personal contingency planning and can mean that extra emergency support is available for them if it is needed. For example if a carer was unable to take care of their family or friend due to a change in their own health or personal circumstances.

Cllr Kathy Williams, cabinet member for adult social care at Gloucestershire County Council, said: It’s a worrying time for informal carers; many are isolating at home with the person they care for and we want to make sure they can access all of the support they need.

“Carers are unsung heroes who work hard day in and day out and they can get forgotten. Sometimes people don’t even realise that they would be classed as a carer, so don’t realise that support is available for them, and this is something we are keen to change. This week, when you are clapping on Thursday please clap for unpaid carers too.”


Carers can contact Gloucestershire Carers Hub on Tel 0300 111 9000 or go online at

15th May 2020

Citizens Advice amid the Coronavirus crisis

When the lockdown began on March 23, Citizens Advice Stroud and Cotswold Districts quickly mobilised staff and volunteers away from face-to-face interviews to give one-to-one advice over the phone and via email. Since then the charity has helped over 800 people. Help can be given with applying for universal credit, navigating the government’s job support schemes, how to manage paying bills, relationship breakdown, as well as many other issues.


There has also been a surge across the South West for the National Citizens Advice website with 78,483 visitors during the busiest week.


Martin, a volunteer Adviser said: “This service is vital now more than ever. There’s so much anxiety around this virus and what it means for people’s health, wellbeing, jobs and finances. As a volunteer, it feels good to be able to help and it’s a privilege to work with such an experienced team of advisers.”


Sarah Telford, Chief Executive said: “I am so proud of our volunteers and staff who have quickly rallied round to ensure no-one needs to face the financial challenges of Covid-19 alone. So if you’re in need don’t hesitate to pick up the phone or drop us a message, our advisers are ready and waiting to help.”


The Helpline numbers are 0808 800 0510 or 0808 800 0511 Mon to Fri 10am to 4pm, calls are free from landlines and most mobiles. 

For email enquiries visit our online email page  and complete a short online form with a few sentences about your problem.


Gloucestershire County Council release dated 7 May 2020

First of new mental health services launched

Qwell is one of the new mental health services put in place by the county council in response to the Covid-19 pandemic to make sure there is a range of help available in the county for people who need it.

Anyone over 18 in Gloucestershire can now access free anonymous counselling from qualified counsellors via an online chat based platform at  Chats can be accessed through a drop-in service or booked sessions; there is no referral needed from a health professional, no waiting lists, and no criteria to meet to get support.


Qwell, which is provided by XenZone, is designed for people experiencing issues with their emotional wellbeing, such as anxiety, low mood or stress. The site has a range of self-help tools, including friendly online discussion boards to connect with people having similar experiences, journals and goal trackers, and self-help articles with the option to contribute your own experiences or advice.


Qwell is the first of a new package of mental health support to launch and will work alongside existing mental health services in the county to make sure there is a range of options for people depending on their need. If people can’t easily access the internet or would prefer to talk to someone over the phone, other services like Let’s Talk (0800 073 2200) are also available.


Cllr Tim Harman, cabinet member for public health and communities, said: “This is a challenging time for everyone and it’s totally normal to feel stressed or worried. We know this situation is likely to increase people’s anxiety about their health, jobs or relationships, and these factors, along with social isolation, can have an impact on your mental wellbeing. If you’re feeling this way, please reach out for support. Qwell is a safe, confidential environment to get help and, as well as free counselling, there is also lots of advice on there about steps you can take to look after your mental health.”


Go to to access support today. Qwell is one of a range of mental health services available to support people in the county. For a full list of local services, please visit:


Gloucestershire County Council release dated 7 May 2020

Phased reopening of Household Recycling Centres


Following updated advice from government, Gloucestershire’s two largest Household Recycling Centres (HRCs) will reopen next week for pre-booked visits with strict social distancing measures in place.

All HRCs have been closed since Tuesday 24 March as part of the lockdown in response to Coronavirus. 


From Monday 11th May the two largest sites in the county at Hempsted in Gloucester and Wingmoor Farm at Stoke Orchard will re-open for essential visits only and all trips will need to be booked in advance. 


The latest government guidance makes it clear that residents should only take waste to a HRC if it cannot be stored safely at home and no alternative disposal options are available.  Hempsted and Wingmoor will open first because their large size and long access roads allow for traffic to be more easily controlled. 


Social distancing measures at 2m will be strictly enforced to help keep visitors and staff safe and crucially anyone with covid-19 symptoms and those in self-isolating households MUST NOT visit.


To limit the number of people on-site a set number of booking slots will be made available and vehicles should only have drivers wherever possible – a maximum of one passenger is permitted if you need help to unload your waste and recycling.

The booking system has a limited number of timed slots available each day for visitors to select and only a 7 day window will be available to book at any one time. Bookings can only be made online.


Visitors are asked to only bring to site what they can safely unload themselves as site staff need to social distance so will not be able to help with unloading.


The re-use shops are closed and some recycling bins may be unavailable. For an up to date list of materials which we can accept at the sites please refer online to Gloucestershire recycles here.

Once the initial trial is completed, the council hopes to open further recycling centres across the county in the coming weeks; meanwhile it will be keeping the operating arrangements under review.  Everyone should keep using their kerbside waste collection service, which the local councils have worked hard to keep running, for recycling, garden and food waste and general waste.


Councillor Nigel Moor, cabinet member responsible for waste said: “It’s great that we are now in a position to reopen some of our Household Recycling Centres.  I hope reopening them will make life a little bit easier for some.  I’d ask people to be patient whilst we step up the system, so we can make sure that this is safe for our staff and for visitors.”

The HRC online booking system can be found here.


From Gloucestershire County Council dated 6 May 2020

Mobile Covid-19 testing site set up in county

A new drive-through mobile testing unit (MTU) for coronavirus is being set up in Gloucestershire.

It will be running for five days, from Thursday 7 May until Monday 11 May inclusive, and will be based at Oxstalls Tennis Centre in Gloucester.


People with symptoms who are key workers or over-65s can attend the site, which is run by the Department for Health and Social Care (DHSC), to be tested.


The full list of who is eligible to attend is here: 

Anyone with symptoms who is in the key groups listed can log onto the website and register via the self-referral portal. If they meet the criteria, they will be issued with a unique code and will be able to select the Gloucester location, as long as appointments are available.


The nearest alternative sites currently available are at Bristol Airport and Worcester Rugby Club, so a case has been made to the DHSC to try the mobile unit to enable more Gloucestershire residents to access testing.


It is an important step in tackling Covid-19 in the county as it will establish if people with symptoms have the virus, to determine whether they can return to work or need further advice and support.


People who cannot drive to the site can order a home testing kit but supplies are limited. There is also some capacity for frontline health and social care staff to be tested as part of the local NHS testing centre in Brockworth, but this must be booked through employers.


The MTU will be put up and disassembled daily by the military. Gloucestershire County Council and Police have worked together to ensure that signage, entrance and exits and traffic flow are managed and there will be a team on site to ensure it runs smoothly.


From Gloucestershire County Coucil dated 4 May 2020


Covid-19 Emergency Living Fund set up to help people in financial hardship

The county council has extended its existing Welfare Support Scheme to create a new Emergency Living Fund to help people who are in financial hardship because of the coronavirus.

The council has also increased the funding that is available to support people through the Covid-19 pandemic by almost 40 percent, and has also changed the criteria so more people will be able to apply.


The Welfare Support Scheme already provides practical support to those in financial hardship for things like food deliveries, rent, gas and electricity top-ups, and essential household items such as furniture and white goods.

The new fund will offer more help, and now covers the replacement of white goods that have broken down, supermarket vouchers and cash when necessary.


You can apply for help if:

  • You are a Gloucestershire resident over the age of 16 and you are classed as being in a vulnerable group, for example, you have a history of mental illness or you need support to avoid uncontrollable debt; and
  • You are either on a low income or receive benefits; or you are on a low income or are newly unemployed and you are waiting for a benefit claim.


Cllr Mark Hawthorne, leader of Gloucestershire County Council, said: “In times of crisis, it is often the most disadvantaged people who are worst affected. We are putting in place an additional safety net for our most vulnerable residents who have been affected by Covid-19 to support them through this difficult time.”


The Covid-19 Emergency Living Fund launched on Monday 4 May and applications for help will be reviewed within 24 hours, with people who are approved for support getting the help they need another 24 hours after that.*


In addition to this, another specialist support scheme for vulnerable children and families has also been extended. Previously only social workers could refer children and families for support but this has also been changed so now any professional can refer them for help.


For more information on who can receive support and how to apply or refer someone, visit


*For white goods, the timescale is up to 10 days and is subject to suppliers’ availability.


Vulnerable groups who are eligible:

  • At risk of entering institutionalised care
  • At risk of significant harm or exploitation
  • Avoid an uncontrollable debt
  • Care leavers 16 to 18 years (up to 25 years old if in education)
  • Ex-offenders/leaving YOI
  • Resettlement from custody for young people
  • Leaving Accommodation Based Support services
  • Leaving residential care
  • Fleeing domestic abuse
  • Escaping hate crime/harassment
  • Person with terminal illness
  • Child in Need in the home
  • Child has child protection plan
  • History of homelessness
  • Runaways
  • Sleeping rough for long period
  • Living in poor accommodation including living in temporary accommodation
  • Families where parent is misusing alcohol/drugs or has mental health crisis
  • Pregnant women
  • Assessed by GCC as being eligible for support from Health and Social care
  • Telecare user
  • Person with chronic illness
  • History of Mental illness / self-harming
  • History of substance or alcohol misuse and actively seeking rehabilitation



Additional factors that leave people/families more vulnerable as a result of Covid-19 due to inability to leave the home or disabilities already listed.


4 May 2020

Public Q&A session on Covid-19

Members of the public have the chance to put their Covid-19 

questions to a panel of Gloucestershire County Council leaders.

The Q&A session will take place on Thursday 7 May on our YouTube channel:

It will feature Gloucestershire’s director of public health Sarah Scott, Gloucestershire County Council leader Cllr Mark Hawthorne and the county council’s chief executive Pete Bungard.


The session will start at 11.15am and will last for up to an hour. It will begin with a short presentation responding to the pre-submitted questions and following this, people will have the chance to ask further questions.


If you have a question you would like to put to the panel, it needs to be emailed to by 2pm on Tuesday 5 May. It can be about anything relating to coronavirus.

We will try to respond to as many as possible and the FAQs page on our website - - will be updated afterwards to answer any others the panel was unable to get to.

Covid-19 Update from Stroud District Council for 30th April 2020 

Key messages

Gloucestershire updates 


 -   The government has given Gloucestershire County Council an additional £11.7m as part of the second tranche of financial support, bringing the total to over £27.7m. More information about the national allocations is online here


 -   An update on Care Home cases of Covid-19 in Gloucestershire can be found below in the 'Your Questions Answered' section 


 -   The way deaths are presented and recorded has changed nationally - see below in the national updates section 

 -   Please read the narrative and caveats regarding data at the bottom of the bulletin carefully. If you have any questions please let us know


Daily stats 

Total UK Tests - 818,539 

Total UK Cases - 165,221
Total UK Deaths - 26,097
Total Confirmed Cases in South West - 6,056
Total Confirmed Cases in Gloucestershire* - 1,152
Total Deaths in Gloucestershire** - 181

Help hub stats

I can offer help – 3295 
I need help – 2534 
Someone I know needs help – 980 
My business can help – 325 

National updates




 - Daily death reporting now includes all positive Covid-19 deaths. See the technical summary here.

 - The Government’s daily figure now includes deaths that have occurred in all settings where there has been a positive Covid-19 test, including hospitals, care homes and the wider community. 

 - Today’s figures have been revised retrospectively by PHE since the first death on 2 March to include additional data sources. This brings the total number of deaths in the UK to 26,097 from 2 March until 28 April, including 765 deaths reported in the 24 hours to 5pm on 28 April. Currently this aggregated data isn’t available at Local Authority Level. 


 - COVID-19 treatments could be fasttracked through new national clinical trial initiative

 - Major home testing programme for coronavirus will track levels of infection in the community - 100,000 people will be sent self-testing kits to determine if they are currently infected 

 - The number and percentage of care homes reporting a suspected or confirmed outbreak of COVID-19 is now available here

 - Coronavirus: Accessing food and essential supplies 

 - Coronavirus: getting tested - updated information

 - Letter from the Secretary of State Robert Jenrick thanking town and parish councils for their work during the pandemic


Your questions answered

Are councillors included in staff or key-worker testing? 

Testing is an area that is changing on an almost daily basis with new groups of people becoming eligible as the Secretary of State announces expanded testing policy intentions.
The information below is correct as of 11am 29 April 2020. The link to the national policy on testing can be found here on the gov website
In Gloucestershire, we are working closely with our partners across the system to optimise access to testing for all Gloucestershire residents who need it. There are currently two routes into testing available for Gloucestershire key workers:
1) There is a local drive through testing service available in Brockworth which is currently focussed on getting key health, care and other public sector employees who cannot work from home back to work safely with as few lost work days as possible.
2) The national programme is available to all key workers - a list is available here. In addition, anyone over 65 with symptoms, anyone with symptoms whose work cannot be done from home (for example, construction workers, shop workers, emergency plumbers and delivery drivers) and anyone who has symptoms of coronavirus that lives with those identified above can be tested.
This is a self referral scheme details of which can be found here 

Care home data

As of 27 April, GCC had been notified of 63 care home settings where there was one or more suspected or confirmed Covid-19 cases. Data reporting on care home cases and deaths is complex due to differences in the way data are handled nationally and locally. Please read the narrative and caveats carefully.***

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As of 28 April. the Care Quality Commission (CQC) started reporting on number of deaths in care homes (since 10 Ap

ril). Sadly between 10 and 24 April there were 100 Covid-19 suspected deaths notified from care homes in Gloucestershire, with a total of 196 deaths from all causes notified. We are currently reviewing this compared to information from previous years. Comparison with other areas is not possible because due to the variety in number of care homes and number of residents in care homes between different areas.
While CQC numbers are more comprehensive than local reporting, they are not currently reported by district council. 


Table 3 uses local and PHE notifications of deaths in care homes which are available by district, however these numbers are lower than CQC reported figures as not all deaths are reported by this route. As of 29 April there were 60 deaths of care home residents who were suspected to have Covid-19 notified to GCC locally. However we do not have information at this time as to whether Covid-19 was a contributory factor in each of these deaths. 

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*The above data reflects nationally published data available here.

**This section contains information on deaths of patients who have died in hospitals in Gloucestershire and had tested positive for Covid-19 at time of death or where Covid-19 was mentioned on the death certificate. All deaths are recorded against the date of death rather than the date the deaths were announced. It is based on national NHS data published here.
The data in this briefing is updated at 9am each day based on the figures released at 2pm the previous day.
***Information on care homes is available through several sources; local operational
structures, Public Health England (PHE) notifications and through Care Quality Commission (CQC) data. CQC identified 230 residential and nursing homes settings in Gloucestershire (as of 22 April). NB Care homes vary in size and in the characteristics of their residents.

The data provided is not a complete picture of all social care settings in the county, it only reflects the position in relation to cases of Covid-19 that the council has been notified of in settings in which they have customers, up to and including 17 April. These figures will form part of future data that will be published by the ONS, they are not additional. More detail in relation to cases or locations will not be provided as GCC do not receive details of each individual suspected or confirmed case.

23 April 2020

Help keep children safe from harm and neglect


The county council is urging people to continue reporting their concerns

if they think that a child or young person could be at risk.


With more time being spent at home during lockdown, some of the most common signs of harm and neglect can be more difficult to spot, but just because a child is out of sight, it doesn’t mean that they are out of harms way.  

Despite stringent social distancing measures in place, the county council continue to make essential visits to the most vulnerable children in the county, where it has been deemed safe to do so. In addition, schools remain open for vulnerable children and those at risk children who are already known to the council.


To help keep children safe during these unprecedented times, the council is asking the local community to make themselves aware of potential signs of harm and neglect and to report any concerns about a child’s safety or welfare to the Multi Agency Safeguarding Hub (MASH).


Cllr Richard Boyles, cabinet member for children's safeguarding and early years at Gloucestershire County Council said: “Making sure our most vulnerable children and young people are safe remains our absolute priority. We know that this will become more challenging over time, but the more we work together, the better chance we have of keeping children safe from harm.


“Right now, it can be difficult to know for sure if something is happening at home, but if you are worried about the welfare of a child in your community; please do contact our Multi Agency Safeguarding Hub. If you or a family you know need advice and support, our Parent Advice Line is also available.”

Signs of abuse and neglect might include:

  • Aggressive or repeated shouting
  • Hearing hitting or things being broken
  • Children crying for long periods of time
  • Very young children left alone or are outdoors by themselves
  • Children looking dirty or not changing their clothes
  • Children being withdrawn or anxious


If you spot these signs it doesn’t necessarily mean a child is being abused or neglected, but by raising your concerns you can make sure that children are safe and families are getting the support they need at the earliest opportunity rather than leaving it too late.


If you are concerned about a child, please contact the Multi Agency Safeguarding Hub (MASH) on 01452 426565, email


For more information on reporting concerns and signs of abuse, please go to


To help support families, the council have set up a parent advice line. The advice line offers confidential advice, guidance and emotional support on any aspect of parenting and family life.If you need support, please contact the advice line on 0800 542 02 02.

23 April 2020


Gloucestershire continues to work together to 

support communities through Covid-19


Working together, Gloucestershire’s Strategic Coordinating Group continues to support the county through the ongoing 

Covid-19 pandemic.


The community help hub, launched on 20 March, has supported vulnerable people with 3,279 requests for help. The main areas of help provided include picking up a prescription, putting out bins, phoning or facetiming so people can see a friendly face.  More details about the hub can be found 



Well over half a million items of PPE have now been received via the national supply route, including a drop of more than 82,500 items received earlier this week. A recent request out to local businesses, which generated around 300 emails and secured further stocks of around 100,000 items. There is also a national request for businesses across the country to consider whether they could help buy producing a number of items  


In Excess of £87m of funding has been provided to businesses across the county to support them through these extremely difficult time. Any business who wants more information about what funding they might be able to access should contact their local district council or visit


Based on data published by ONS, as of today the number of cases in the county stands at 989 with a total of 147 deaths linked to Covid-19. This number now includes details of those in the community, including care homes. In line with the national process, care homes have to notify PHE when they believe they have two or more cases of suspected Covid-19.


As of Wednesday 22 April, the county council had ben made aware of 205 possible or confirmed cases in 55 of the county’s care home settings. Some of these cases may have gone on to test negative for CoVID-19, tested positive for another respiratory illness, or have recovered from CoVID-19.  


Up to the same date, sadly, the county council has been informed of 49 resident deaths, who were suspected to have CoVID-19. What is not confirmed is whether Covid-19 was a contributory factor in each of these deaths. This is not a complete picture of all social care settings in the county, it only reflects the position in relation to cases of Covid-19 that the council has been notified of, in settings they have customers. As the ONS data catches up, these figures will form part of that data set - they are not additional.

Sarah Scott, Chair of Gloucestershire’s Strategic Coordinating Group said: “The efforts of both colleagues and so many volunteers within our communities is fantastic to see and is having a really welcomed impact on those in most need.  Similarly, the effort and commitment of those working in care setting is fantastic and vital not just for their residents – but to protecting the NHS at this time. Thank you so much to every individuals and business who is playing its part.


“It is extremely sad to know there are many families who are grieving the loss of a loved one and our thoughts are with them at this extremely difficult time. Whilst I know it will be on little comfort to those who has lost someone dear to them, the south west region has fortunately seen the lowest number of cases and deaths in the UK. We will continue to work hard to support communities during these unprecedented times.


“It is important we do not neglect our broader health and wellbeing during this time. Those who may be concerned about your health in other ways should definitely still contact your GP for support and advice. The same goes for those who are concerned for their safety or the safety of others; domestic abuse, the harm or neglect of a vulnerable child or adult must still be reported and will most certainly be followed up.”




Issued by:

Communications team, Gloucestershire County Council, 01452 427554,


22 March 2020

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26 March 2020

COVID 19 - Gloucestershire Community Hub


The community hub for Gloucestershire is now up and running. It will be available on 01452 583519, Monday to Friday between 8:30-5pm. You can also access it via this link:

Please can you register anyone who urgently requires help in the next

4-5 days. Can you also ask any community groups, Individuals or businesses to pledge their support if this is something they have requested.



Changes to bus timetables

In light of the Covid-19 crisis and following the government’s advice to limit non-essential travel, temporary changes to bus services are being introduced from Monday 30 March.






A - Prestbury to GCHQ 

Every 30 minutes Monday to Saturday daytime, hourly service in the evenings.  Sunday service to be confirmed.


B - Charlton Kings to Cheltenham

Hourly service Monday to Saturday daytime, hourly service in the evenings. Sunday service remains hourly.


C - Springbank to Cheltenham

Every 30 minutes Monday to Saturday daytime, hourly service in the evenings. Sunday service is every 30 minutes.


D/E - Bishops Cleeve to Hatherley & Warden Hill

Every 15 minutes Monday to Saturday daytime, hourly in the evenings. Sunday service to be confirmed.


F - Cheltenham to Leckhampton & Coronation Square

Hourly service Monday to Saturday daytime. 


H - Arle Farm to Cheltenham

Hourly service Monday to Sunday daytime.


N - Noverton Park to Cheltenham

Hourly service Monday to Saturday. All buses will call at both Buttercross Lane and Desert Orchid Road.


W - Winchcombe to Cheltenham 

Remains an hourly service Monday to Saturday daytime. No Sunday service.


10 - Cheltenham to Gloucester

Every 30 minutes Monday to Saturday, hourly in the evenings. Sundays to be confirmed.


41 - Tewkesbury to Cheltenham

Hourly service Monday to Sunday daytime.


51 - Swindon to Cirencester & Cheltenham

Every 2 hours on a Monday to Sunday. 


66 - Stonehouse to Cheltenham via Stroud

Every 2 hours Monday to Sunday


93 - Arle Court Park & Ride to Cheltenham

This service will no longer be running. However, the 94 will instead serve Arle Court Park & Ride. Please see below.


94 - Cheltenham to Gloucester

Every 30 minutes Monday to Sunday daytime, every 30 minutes evening service. We will not be running the 94X.


94U - Cheltenham to Gloucester

From the 23rd March, we'll be running an hourly service Monday to Saturday daytime.


97/98 - Cheltenham to Gloucester

Every 30 minutes Monday to Saturday daytime, hourly in the evenings and on Sundays. 



Forest of Dean & Herefordshire


22/23 - Coleford to Gloucester via Cinderford & Lydney

Every 2 hours Monday to Sunday


33 - Gloucester to Ross-on-Wye & Hereford

Every 2 hours Monday to Sunday


34 - Ross-on-Wye to Monmouth

Some return journeys have been removed.


36 - Monmouth to Hereford

Some return journeys have been removed.





1 - Matson to Gloucester 

Every 20 minutes Monday to Saturday daytime, hourly in the evenings and every 20 minutes on a Sunday.


2/2A - Upton St Leonards to Gloucester 

Every 30 minutes Monday to Saturday daytime, hourly in the evenings and every 30 minutes on a Sunday. 


6 - Longlevens to Gloucester

Minor changes to the usual timetable.


8 - Brockworth to Waterwells Park & Ride & Hunts Grove

Every 30 minutes Monday to Sunday. Hourly service in the evenings. This service will also be extending to Hunt's Grove from 19 April 2020. 


9 - Tuffley to Gloucester 

Every 30 minutes Monday to Sunday, hourly in the evenings.


10 - Tuffley to Gloucester and Cheltenham

Every 30 minutes Monday to Sunday, hourly in the evenings. Sundays to be confirmed. 


12 - Quedgeley to Gloucester 

Every 30 minutes Monday to Saturday, hourly in the evenings.


13 - Gloucester to Abbeymead

Minor changes to the usual timetable. 


71 - Gloucester to Tewkesbury 

Minor changes to the usual timetable. 


94 - Gloucester to Cheltenham

Every 30 minutes Monday to Sunday daytime, every 30 minutes evening service. This service will now stop at Arle Court Park & Ride.


94U - Gloucester to Cheltenham

From the 23rd March, we'll be running an hourly service Monday to Saturday daytime.


97/98 - Gloucester to Cheltenham

Every 30 minutes Monday to Saturday daytime, hourly in the evenings and on Sundays. 


351 - Gloucester to Tewkesbury

Minor changes to the usual timetable. 





61 - Bussage to Woodmancote via Stroud

Hourly between Bussage & Stroud Monday to Saturday. Every 2 hours between Stroud & Woodmancote.


63 - Forest Green to Gloucester via Stroud

Hourly on Monday to Sunday


64 - Stroud to Gloucester via Stonehouse

Hourly on Monday to Sunday


66 - Stonehouse to Cheltenham via Stroud

Every 2 hours Monday to Sunday


67 - Cashes Green to Stroud

Every 20 minutes Monday to Saturday.


620 - Old Sodbury, Yate & Pucklechurch to Bath 

One journey removed from normal service.



Pulhams & Son


Service 801 - Moreton-in-Marsh – Stow-on-the-Wold – Bourton-on-the-Water – Northleach – Andoversford – Cheltenham Royal Well. Operating a reduced timetable from 28March until further notice.


All other Gloucestershire services are currently operating a normal timetable.



Cotswold Green


Service 54/54a/X54  Stroud – Cirencester. Currently operating a school holiday timetable until further notice. All other services operating normal timetable at the moment.



Hedgehog The North Cotswold Community Bus: all bus services are suspended until further notice


The Villager Community Bus: all bus services are suspended until further notice 



Issued by: Communications team, Gloucestershire County Council, 01452 427554, 


27 March 2020

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Scam Alert

There have been some reports of scammers operating in your area and its something we’ll continue to monitor and keep you updated on.

In the meantime, here’s some advice from Action Fraud on Coronavirus related scams they’ve seen reported so far across the country:

The message sent out from Trading Standards yesterday also contained useful information regarding scams. More information can be found here

Sent on Behalf of PS Ash Shingler

Message Sent By
Bob Lloyd (Police, Neighbourhood Watch Officer, Gloucestershire)

31 March 2020

Could you be one of the crucial key workers helping to keep vulnerable people safe?


As Covid-19 prompts more workers to self isolate, the council is launching a fast track recruitment programme to recruit care workers who are crucial in keeping our county’s most vulnerable people safe.


Gloucestershire County Council,  as part of its Proud to Care offering has developed a fast track recruitment programme to help care providers fill a number of flexible, temporary and permanent paid roles, which means successful applicants could be making a difference to someone’s life in a matter of days.


The adult social care sector already faces a shortage of staff and it is estimated that 15 percent of the workforce are currently not able to support frontline service delivery because of self-isolation measures.


Working in social care is incredibly varied, challenging and rewarding, where every day is different and most people don’t realise that the skills they’ve developed and values they hold, can be transferred to a successful career in care.


The council is encouraging everyone who wants to make a difference, to talk to the team about opportunities in care.


Choose one of these options to get in touch and a member of the team will give you a call:



Interviews will take place by telephone and online.


Kathy Williams, cabinet member for adult social care at Gloucestershire County Council said: “More than ever before, we need people to help support our county’s most vulnerable. We are looking for individuals who want to be part of the incredible work being done to support vulnerable adults across the county during this incredibly challenging time.


“I know from personal experience as a nurse just how rewarding it is to support people and I would encourage people to apply. You don’t need to have previous experience, just a natural flair for helping people, as full training will be provided.”

31 March 2020

Gloucestershire County Council latest news update

Gloucestershire’s community help hub gains over 2,000 volunteers in the first week

Gloucestershire councils have pulled together to get support to those who are most in need. Residents, charities and businesses have come forward in incredible numbers with over 2,000 already signed up to support.

1 April 2020

COVID -19 Update from the County Council

 (forwarded by Hardwicke Parish Council)

People shouldn't be referred to adult social care without their knowledge/consent. It is important the normal process for referrals is followed - details are available on the county council's website< or by calling the adult helpdesk number 01452 426868 Mon to Friday. 8.30 to 5pm


* If you need help or someone you know does please visit the Community Help Hub. People can now register to the county's community help hub by calling  01452 583519 Monday to Friday between 8.30am and 5pm, as well as online a

IMPORTANT: People should only register if they need help now, not if they may need help in the future.


* Please follow the national advice rearing staying at home unless its absolutely necessary to go out for reason set out in the guidance - this will help manage the spread of Covid-19 and support the NHS and care sector to cope


* If you are a business and need advice and support, please go to the Government's dedicated web



* Please take time to look after your mental health - make sure you are keeping your mind and body active


* Remember to keep up the good handwashing and to catch sneezes and coughs in a tissue.


* A dedicated phone line and email address has been set up to help parents with all school related enquiries, including questions relating to Free School Meals. Tel: 01452 426015. Email<


Reflection on our times

Crikey. Normal times, remember them?


If we try to find a positive, this virus has reminded us of the important things in life.


It has taught us how vulnerable we are.


How to not take anything for granted.


It has taught us how everybody and everything is connected to each other.


And how much we all need each other.


It is acting like one giant pause button, and getting us to reflect on our collective treadmills.


There will be good to come out of tough times.


It might not always feel like it, but we are hard-wired to help each other.


Communities will come together.


Amazing people will work out how to help others.


The human spirit will shine through.


Stay safe.


Now go wash your hands.



Thanks to our very own Chris Edwards


March 31/2020

Could you be one of the crucial key workers

helping to keep vulnerable people safe?


As Covid-19 prompts more workers to self isolate, the council is launching a fast track recruitment programme to recruit care workers who are crucial in keeping our county’s most vulnerable people safe.


Gloucestershire County Council,  as part of its Proud to Care offering has developed a fast track recruitment programme to help care providers fill a number of flexible, temporary and permanent paid roles, which means successful applicants could be making a difference to someone’s life in a matter of days.


The adult social care sector already faces a shortage of staff and it is estimated that 15 percent of the workforce are currently not able to support frontline service delivery because of self-isolation measures.


Working in social care is incredibly varied, challenging and rewarding, where every day is different and most people don’t realise that the skills they’ve developed and values they hold, can be transferred to a successful career in care.


The council is encouraging everyone who wants to make a difference, to talk to the team about opportunities in care.


Choose one of these options to get in touch and a member of the team will give you a call:



Interviews will take place by telephone and online.


Kathy Williams, cabinet member for adult social care at Gloucestershire County Council said: “More than ever before, we need people to help support our county’s most vulnerable. We are looking for individuals who want to be part of the incredible work being done to support vulnerable adults across the county during this incredibly challenging time.


“I know from personal experience as a nurse just how rewarding it is to support people and I would encourage people to apply. You don’t need to have previous experience, just a natural flair for helping people, as full training will be provided.”

3 April 2020

AGE Concern - Gloucestershire


The following information has been provided by Age UK and you may find it useful yourself or to pass on to vulnerable members of your family or neighbours.  The attachment contains specific local information district by district.

Age UK Gloucestershire Information as at 2nd April 2020

UK Government Link:

This Government resource is for those in the highest risk group (mainly the 1.5m told to stay at home “shielded”): 


This includes details of getting help with shopping etc.

Gloucestershire County Council “Help Hub”
Online form to request help for yourself or a neighbour & to offer help. New Phone Line for Help hub referrals: 01452 583519 Monday- Friday 8am-8pm & Saturday 9am-4pm. Requests allocated to district councils who are then looking for local support groups to help individuals, ASC are triaging any potential Social Care enquiries at this stage.

Covid Mutual Aid Website
Lists local groups who have signed up to the network to provide/offer local support.  (Other specific info we have found is listed in district areas attached)

Free Radios
The BBC’s partners in the initiative have set a set aside thousands of DAB radios to be given away for free to vulnerable people aged over 70. From Monday March 30, anyone can nominate someone for a free radio by completing an online application form at

The radios have been donated by Argos, Currys PC World, John Lewis & Partners, Pure and Roberts Radio and will be distributed by loneliness charity Wavelength, who provide technology to those in need. Manufacturer Duracell UK will provide batteries.

Trading standards reporting increase in Covid related Scams – see
Report Scams to Action Fraud: 0300 1232040

Supermarket Extended Hours:

COOP:             Dedicated Hour for older/vulnerable people – time will vary across stores – contact local store for information
M&S:               First Hour Monday & Thursday Priority for Older/Vulnerable People
Morrison’s:     Morrison food boxes – on their website; delivered by DPD, so no need to book a delivery slot
Sainsbury’s:   8am-9am Monday, Wednesday & Friday Priority for older/Vulnerable People
Tesco:             9am-10am Monday, Wednesday & Friday priority for older/vulnerable people
Waitrose:        First Hour Priority for Older/vulnerable people:


The following attachment is an extensive list of useful organisations available for Covid-19 assitance in the Glouestershire region. 



COVID19 local help April 2nd 2020a.pdf - 304.1 KB



This was sent through the Neighbourhood Alert system by
Bob Lloyd (Police, Neighbourhood Watch Officer, Gloucestershire)


11 April 2020

Subscribe to GOV.UK email alerts including Coronavirus

On some pages on GOV.UK, you can sign up to get emails when new pages are published or existing pages change.

How to subscribe

You can subscribe to:

You cannot subscribe to alerts based on search terms.

How to change your alerts or unsubscribe

You can use the ‘view, change the frequency or unsubscribe from your subscriptions’ link in the email alerts you get to:

  • view which email alerts you have signed up for
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You can also use the ‘unsubscribe’ links in the email alerts you get to unsubscribe from specific topic alerts.

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  • check your spam or junk folder
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If you’re having problems, contact GOV.UK support for help.


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Dear supporter, member and friend

As you know the long bank holiday weekend ahead will create more challenges for our communities as the lockdown measures continue.  We acknowledge that you are one of the many that have conformed with the government’s essential guidance and directives over the past few weeks, as the pandemic continues to affect the health of many and take the lives of the few.

The challenges we face and how we have come together as a resilient community, to ensure we are safer and stronger as a result, will define our paths going forward in the coming days and weeks.

To download the material please follow this link, there is both static and renders (these are images that move, like a gif)

We urge you to share with your community the following information, which asks our neighbours, friends and families to continue to follow the governments advice about social distancing, exercising and meeting family and friends over this holiday period.

Following our successful launch of our Calling Tree campaign, we have also attached a A6 sized printout of an example postcard to post through doors in your community.  This is in response to your great feedback, which many of you shared with us.

Finally, we would like to wish you and your families an enjoyable and safe holiday weekend.

T  0116 402 6111 M 07495 415 380

Follow us..



calling tree b&w2.pdf - 170.6 KB

colour calling tree postcard.pdf - 179.9 KB


Food Standards Agency                                                                                         published by .Gov full extract here


Guidance for consumers on coronavirus (COVID-19) and food

Published 17 April 2020


1. What you need to know about coronavirus and food

  • It is very unlikely that you can catch coronavirus (COVID-19) from food.
  • Cooking thoroughly will kill the virus.
  • COVID-19 is a respiratory illness. It is not known to be transmitted by exposure to food or food packaging.
  • Everyone should wash their hands regularly with soap and water, for at least 20 seconds, to reduce the risk of illness.
  • It is especially important to wash hands before handling food or eating.

2. Food hygiene when shopping

The risk of coronavirus (COVID-19) cross-contamination to food and food packaging is very low. Food businesses must ensure that they have the correct food hygiene and food safety processes in place and that these are being followed to protect their customers.

Staff handling food in shops are required to maintain a high degree of personal cleanliness and wear suitable, clean clothing. This includes regular hand washing to maintain good hygiene.

Food businesses are required to have a system for managing food safety in place, but this does not necessarily require staff to wear gloves when serving or handling food.

When you are buying loose foods such as fruit, vegetables, or bread in a bakery, try and only touch what you are going to buy.

2.1 Imported food products

The risk of imported food and packaging from affected countries being contaminated with coronavirus is very unlikely. This is because the law requires the exporter to follow the right controls during the packing and shipping process to ensure good hygiene is met.

2.2 Reusable cups

Customers may previously have used reusable cups or containers when shopping or buying drinks at cafes and other retailers. It is up to the individual business to decide whether they allow the use of reusable cups or containers during this period.

If reusable cups or containers are used, they should be washed thoroughly in hot, soapy water, or in a dishwasher, if suitable.

3. Social distancing when shopping

You should maintain a 2 metre distance between yourself and others, and only buy what you need. This is to avoid crowding and to create adequate spacing between other shoppers and staff.

Shops and supermarkets may take their own action to avoid crowding. This can include monitoring the number of customers within the store and limiting access to avoid congestion. They may also implement queue management systems to limit crowds gathering at entrances and to maintain the 2 metre distance.

Further information on social distancing can be found on GOV.UK.

4. Food hygiene at home

Although it is very unlikely that coronavirus is transmitted through food, cooking thoroughly will kill the virus.

If you have symptoms associated with coronavirus, or have tested positive for COVID-19, you can minimise direct hand contact with food by using tongs and utensils.

It is important that anyone handling and preparing food for others follows the Food Standard Agency’s guidance on food safety and hygiene.

You should always use a food-safe disinfectant when cleaning surfaces and follow the instructions on the pack. If there is a shortage of suitable cleaning products, you can use hot, soapy water to clean these surfaces.

4.1 Food packaging

If you have been shopping, there should be no need to sanitise the outer packaging of food. This is because food businesses are required to have a system for managing food safety in place, which should include keeping packaging clean. You should still follow good hygiene practice by washing your hands after handling any outer packaging. If you have reason to believe the packaging has been contaminated, you should follow the recommended cleaning guidance.

4.2 Loose food

It is very unlikely that you can catch coronavirus from food. You should follow good hygiene and preparation practices when handling and eating raw fruit, leafy salads and vegetables. This includes washing fresh produce to help to remove any contamination on the surface. Peeling the outer layers or skins of certain fruits and vegetables can also help to remove surface contamination. We would remind you not to wash raw chicken or other meat as this can lead to cross-contamination in your kitchen.

It is important to wash your hands with soap and water, for at least 20 seconds before and after you prepare food.

5. Food storage and reuse at home

‘Best before’ and ‘use-by’ dates should be used to make sure your food is safe and that you avoid food waste by not throwing away edible food unnecessarily. You should always follow the manufacturer’s instruction on the packaging.

  • ‘Best before’ is about quality: food is still safe to be eaten after this date but may no longer be at its best.
  • ‘Use-by’ is about safety: food should not be eaten, cooked or frozen after this date, as it could be unsafe – even if it has been stored correctly and looks and smells fine.

If your food is safe to freeze, it can be frozen right up to and including the ‘use-by’ date. Freezing acts as a ‘pause button’ and stops bacterial growth. You can freeze most food items, including raw and cooked meats, fruit and eggs.

When food defrosts, its core temperature rises. This provides the ideal conditions for bacteria to grow if left at room temperature. It is best to defrost food slowly and safely in the fridge. Food should be eaten within 24 hours once defrosted.

6. Takeaway food

Orders should not be made in person on the premises. You should order online or by telephone in advance.

If you are collecting your food in person from a takeaway or restaurant which offers a pick-up service, you should adhere to the social distancing rules set out by the food business. This may include having staggered collection times and using a queue management system to maintain the 2 metre separation.

It is safe to have takeaway food delivered if the business you order from follows the Government’s safety guidance.

Staff preparing your food should regularly wash their hands and maintain good hygiene practices in food preparation and handling areas.

Government advice on social distancing applies to those delivering food. You should minimise the chance of coronavirus spreading by maintaining a distance of 2 metres when the food is delivered.

Covid-19: Daily update 16 April 2020

Gloucestershire County Council sent this bulletin at 16-04-2020 03:01 PM BST


Having trouble viewing this email? View it as a Web page.

Please forward this update on to those who would like to see it

Covid19 general

Key messages

Gloucestershire updates

National updates

Coronavirus: getting tested - Guidance on coronavirus testing for critical workers who are self-isolating. Including a Youtube video explaining the testing process for critical workers.

Coronavirus: adult social care action plan - How the government will support the adult social care sector in England throughout the coronavirus outbreak.

Coronavirus: social care guidance - new landing page to bring together guidance for the social care sector.

Government to offer testing for “everyone who needs one” in social care settings - All care home residents and social care staff with coronavirus symptoms will be tested as capacity is built up.

COVID-19: guidance for commissioners and providers of services for people who use drugs or alcohol

Coronavirus: early years and childcare closures - Updated introductory sections and sections on Who this guidance is for, Prioritising children, Funding, Staying open for children of critical workers and vulnerable children, EYFS and Holidays.


Daily stats

Total UK Tests - 398,916 

Total UK Cases - 98,476 

Total UK Deaths - 12,868 

Total Confirmed Cases in South West - 3,774 

Total Confirmed Cases in Gloucestershire - 737

Total Deaths in Gloucestershire - 101

Help hub stats

  • I can offer help – 2945
  • I need help – 2030
  • Someone I know needs help – 735
  • My business can help – 237

Key links

National Guidance 

General NHS advice

Latest advice and developments from Gloucestershire NHS 

Gloucestershire's Community Help Hub

Council service updates

Make an adult social care referral 

Business advice and support

Looking after your wellbeing

Support for children and families during Covid-19

Your questions answered

What can residents do if they are unable to top up electricity / gas meter? 

Here is some information from some of the main power suppliers;

What arrangements are there with public transport providers to ensure those in rural communities remain able to use buses and trains to carry out essential activities, such as food shopping, visiting pharmacies and so forth?

Conversations are taking place with all public transport providers in the county to assess the impact of the crisis on them and their services and to provide support where possible to keep essential services running for all communities. There is a reduction in the frequency of many public transport services however we aim to keep as many essential services in place as possible.

The public transport network is constantly reviewed and the situation is changing daily, we are also in conversation with the Department for Transport, neighbouring Local Authorities and many other transport stakeholders.

So far, Community transport operators have been given a £100k funding boost and working together with Stagecoach, we've put in place free travel on all Stagecoach buses for NHS staff in Gloucestershire who show a valid NHS ID to the bus driver from Thursday 16 April 2020.

We are in regular contact with all operators to ensure that all routes continue to serve their communities, no bus service has been removed entirely as passengers still need to make essential trips. The two exceptions are the Hedgehog and Villager Community Transport services, the operators have suspended these services as all office staff, drivers and passengers are very elderly and at high risk of infection. This has been communicated to all passengers and alternative arrangements made where required. We have also asked GWR to protect essential rail journeys into Cheltenham and Gloucester for hospital staff and other key workers.

What is GCC doing to support public transport operators with PPE?

We have spoken with Stagecoach and Pulhams (who cover almost all bus services between them) and they are following the guidelines set by the Confederation for Passenger Transport (CPT – bus operators advocacy group) and they are using their risk assessments. This involves:

  • Minimise cash fares, encourage smart cards and contactless payment
  • Enhanced cleaning regime every day
  • Perspex screens on all Stagecoach and the Pulhams 99 (their busiest route)
  • Hand sanitiser issued to every driver
  • Social distancing being enforced, signage on buses
  • Majority of drivers are furloughed, high risk drivers prioritised. No one is forced to drive.
  • We have offered to help secure further PPE if the operators think this is necessary.

Received 20th April 2020

Covid-19 Stroud District Council Community

Information Pack 

Good afternoon


We trust you are well and keeping safe.


We have produced a Covid-19 Community Information pack that contains help and advice for communities during the current pandemic who are providing support to our most vulnerable residents across the Stroud District. Please take time to look at this document to familiarise yourself on the most recent advice, key contacts and resources that are available. We hope that you are able to share this within your communities to support each other as much as possible during this time.


Thank you for your continued work and support that you are providing within your local communities. If you have any further questions, please do not hesitate to get in touch.


Kind regards


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Emergency Planning Community Support

Stroud District Council

Ebley Mill, Ebley Wharf
Stroud, Gloucestershire. GL5 4UB

   01453 766321


Working together to make Stroud district a better place to live, work and visit

Up to date information from SDC can be found at

6th May 2020

Public encouraged to report suspicious cars driving at night


Following a number of thefts of 4x4 vehicles across the county recently, we’re asking you to please remain vigilant and keep an eye out for any vehicles travelling in your area with multiple occupants in who you don’t recognise and to report suspicious behaviour.

The incidents have all taken place overnight in Gloucester, Cotswolds and Tewkesbury where a dark blue vehicle was seen in the areas at the time of the thefts.


What else is happening in your area?

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We're asking residents to please be vigilant as we've seen two reports of scammers defrauding people out of money after creating fake pet for sale adverts. The scammers are targeting people all around the country, asking for deposits to be paid before providing a random address that can be used to collect the animals. It's believed that the scammers are using a different address to where they live when posting the online advertisements so that they cannot be traced.

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Over the past couple of weeks, our engagement vehicles have been parked at supermarkets across the county offering private support and advice in relation to domestic abuse. There are still a few dates left so if you are experiencing domestic abuse or are concerned about someone else please come and speak to us. Domestic abuse can be physical, sexual, emotional, psychological and financial. If you're experiencing domestic abuse or you think someone else is, please tell someone. For advice and support see, call 101, or in an emergency always call 999

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Gloucestershire Fire and Rescue Service is asking people not to set off fireworks during the weekly Clap for Carers. Fireworks can cause serious harm to people, animals and buildings. Please support Clap for carers, the NHS and all key workers by not setting off fireworks. The fire service’s resources are needed to support our colleagues on the frontline of COVID19


Last updated 19/03/2020 16:00


Household Recycling Centres Closed

Following the announcement by the Prime Minister on the evening of Monday 23 March that everyone should stay at home to save lives, we have closed all household waste recycling centres with immediate effect.

Recycling centres will not open from Tuesday 24 March onwards, for an indefinite period. Visiting recycling centres is not included in the reasons for leaving home.

All households should make full use of their kerbside waste collection service, which your local council is making every effort to keep operational for your recycling, green and food waste and general waste.


Help if we Can


Dear all


All Help if we Can events have now been postponed. This includes our 12th visit to the Menin Gate in May.

We are working on something big for when this is all over.


Steve Smith

Chairman of Help if we Can



St Nicholas Parish Church Hardwicke

All routine church services are cancelled on advice of Archbishops. We are likely to open the church on each Sunday for a limited discreet period of personal prayer for anyone but with no service or Eucharist. The church notice board (on the road) will be kept up to date with times etc etc




Citizens Advice Stroud


Please note that following national guidance on Covid-19  Citizens Advice Stroud has closed its face to face services at all offices and outreaches, but will continue to operate a phone and email service.  If you need advice please do contact by phone 

0808 800 0510, or email by using the email advice page on our website: 


CRONONAVIRUS Where To Find Advice

You can keep up to date with information and advice about Coronavirus on and


Citizens Advice Stroud & Cotswold 

Attendance Allowance

This is a benefit that helps with extra costs if you have an illness or disability, either physical or mental or both, and severe enough to require someone else to help you with your personal care needs.  You can make a claim for Attendance Allowance if you have reached State Pension age or are older, and it is normally payable after six months of needing the care.  It is paid at one of two rates, £58.70 or £87.65 per week, depending on your care needs.  Attendance Allowance is tax-free and not means-tested, which means your income and savings will not affect the level you may be entitled to.


You do not need to have someone actually caring for you in order to make a claim.  The claim form can be obtained from the Attendance Allowance helpline on 0800 731 0122 by providing your contact details.  Please note that the form is complicated and lengthy and you may wish to get advice and help before completing it.  If you would like more advice on this or other matters please contact Stroud Citizens Advice weekdays 10 am to 4 pm on Freephone: 0808 800 0510.  Further information can also be found at and then search for attendance allowance.


Please note that following national guidance on Covid-19  Citizens Advice Stroud has closed its face to face services at all offices and outreaches, but will continue to operate a phone and email service.  If you need advice please do contact by phone 

0808 800 0510, or email by using the email advice page on our website: 


Covid19 Doorstep Scam

There has been an emerging trend of criminals taking advantage of the COVID19 Virus.
Reports include people visiting homes posing as volunteers,police officers and Welfare officials in an effort to gain entry to homes of elderly and vulnerable people and steal items.

Tactics include offering fake services, and help with chores and shopping.

Please encourage residents to be vigilant and check all credentials.


Source Commuity alerts

24 March 2020

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This advice was forwarded by Gloucestershire Police, Neighbourhood Watch Officer using the Gloucestershire Community Alerts System. 

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24 March 2020

An Update from Chief Constable Rod Hansen

“Firstly I want to thank everyone for their continued support through these unprecedented times which we are all facing together.

“The new measures announced by the Prime Minister yesterday to increase social distancing and stay at home have been put in place to save lives and protect the NHS. They are there to protect you and I’d urge you all to please comply with them.

“We’re working around the clock to understand what the legislation will mean, and we’ll share this with you in due course. In the meantime, there will be more visible policing across the county in support of the Prime Minister’s directive, ready to respond when needed, to help keep Gloucestershire safe and, I hope, to provide reassurance.

“Please help us find our way through this – given the extraordinary community spirit we’ve already seen throughout this fast moving situation, I hope we have your cooperation.

“As a police service, we have a duty to protect life and support the Government and our partners in health agencies in the fight against this pandemic.

“The message I have given to my staff is that we will focus on policing by consent, working with people. Enforcement should be a last resort as we hope people will listen and cooperate. I have however let all my staff know that they have my full backing when they do exercise legal authority if the circumstances require and justify it. 

“Please do follow the advice, stay at home and help us to help the national effort. I am grateful for your patience and continued support during these times of great uncertainty.

“Please be reassured that we are still here if you need us for an emergency, however overnight we had numerous calls to our Force Control Room asking what these new measures mean.

“I must stress that it is vital our emergency 999 and non-emergency 101 phone lines are kept free to deal with crime related issues.

“When we have the answers, we will share these with you through our numerous channels including social media, on our website and through Your Community Alerts ( – a free messaging service where you can sign up to receive emails.

“If you are a victim of crime please continue to report it online at, using 101, or in an emergency, 999 – and we will respond as normal.

“You can also keep up to date with information and advice on and locally from our partners at Gloucestershire County Council where a community help hub has been set up for those who need support or can offer help

“Once again thank you for your continued support and please help us, cooperate with us and lets all do everything we can to save lives and protect the NHS."

24 March 2020

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Gloucestershire Community Hub Help and 

Text Message from HM Government

Gloucestershire’s Councils and partners have created a community help hub to connect local people who need help, with others who can provide the support they need.

As further measures are put in place to delay the spread of Covid-19, local people Have already started to pull together to arrange help in their area for those who need it, but not everyone has existing connections.

In response, the councils across the county have come together with the police and health partners to create the hub to connect local people who need help, with individual, groups and businesses who can provide the support they need.

The hub includes four forms:

‘I can offer help’ – is for those people who are able to support neighbours with tasks such as picking up prescriptions, shopping, dog walking and more

‘I need help’ – can be used by individuals to ask for help

‘My neighbour needs help’ – may be used by people to request help on behalf of a neighbour, relative or friend who cannot access the internet themselves

My business can help’ – will allow local businesses who may have skills and resources other could benefit from, to offer their help

The information collected will be shared with the relevant local council who will connect people who can help each other, or if appropriate refer individuals to an existing service.

Residents are encouraged to share details of the community help hub on social media using the hashtag #GlosCommunity.

The hub will be accessible from every district council website, and from the county council’s website at

Please pass this information on to anyone who may not have access to the internet as they may wish to contact their local district council.

Text messages are also being sent out by the Government with the following texts:


“GOV.UK CORONAVIRUS ALERT New rules in force now; YOU MUST STAY AT HOME. More info & exemptions at 

Stay at home. Protect the NHS. Save lives.”

This message is genuine.

This is the end of the message.